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Returns • Refunds • Shipping

Refund Policy

Website: vantyxlabs.com
Last updated: February 25, 2026

We keep it simple: shipping is typically 6–8 days. If there’s an issue with your order, contact us as soon as possible. Refund requests must be submitted within 30 days from the order date.

WhatsApp Support +33 7 56 75 66 28 Email contact@vantyxlabs.com
Quick navigation
1) Shipping timeline 2) Refund eligibility 3) How to request a refund 4) Non-refundable cases 5) Contact
Important: Products are sold strictly for laboratory / research use. No medical claims. If something is wrong with your delivery, message support and we’ll assist quickly.

1) Shipping timeline

Typical shipping time is 6–8 days (depending on destination and local carrier conditions). You’ll receive confirmation details once your order is processed.

  • Standard delivery window: 6–8 days
  • Delays can happen due to customs, weather, peak periods, or carrier issues
  • If your order looks delayed, message us so we can check it

2) Refund eligibility

Refund requests must be submitted within 30 days of the order date. We review each request fairly.

  • Package not delivered (confirmed issue with delivery)
  • Wrong item received
  • Item arrived damaged (proof required)
  • Order cancelled before processing/shipping (if applicable)
30-day limit: Requests made after 30 days from the order date may not be eligible.

3) How to request a refund

To speed things up, message support with your order details. We typically reply within 1–6 hours.

  • Provide your order date and email used at checkout
  • Include what happened (not delivered / wrong item / damage)
  • If damaged/wrong item: attach photos of packaging + product
  • We’ll confirm the next step (refund, reshipment, or resolution)
When approved, refunds are issued back to the original payment method where possible. Processing times depend on the payment provider.

4) Non-refundable cases

Some situations may not qualify for a refund, especially when we can confirm the order was delivered correctly.

  • Requests submitted after 30 days from the order date
  • Delivery marked as delivered by the carrier to the provided address
  • Incorrect shipping address provided by the customer
  • Issues caused by unavailable recipient / missed delivery attempts
If you’re unsure, contact us anyway—support will help you figure out the best resolution.

5) Contact

For any return/refund questions, contact us here:

WhatsApp Support +33 7 56 75 66 28 Email contact@vantyxlabs.com
© Vantyxlabs • Ships from France • 6–8 day shipping
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